Política de reembolso

Refund & Return Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, an original fragrance must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase may also be required.

For hygiene, safety, and quality-control reasons, we do not accept returns of fragrances that have been opened, sprayed, or used.

Decants, samples, and fragrances that have been transferred or prepared in smaller quantities are final sale and are not eligible for return or exchange, except if they arrive damaged, leaking, or if the wrong item was received.

If your order arrives damaged, broken, leaking, or different from what you ordered, please contact us as soon as possible and provide photos of the product and packaging so we can review the issue.

We do not accept returns simply because a customer does not like the scent, feels the longevity or projection is different than expected, or because the fragrance smells different on their skin. Fragrance performance can vary depending on skin chemistry, climate, and other factors.

Before sending any return, you must contact Lumen Essence and receive return approval and instructions. Returns sent without prior authorization will not be accepted.

Unless the item arrived damaged, incorrect, or the issue was caused by Lumen Essence, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Final-sale items, gift cards, and any product clearly marked as final sale are not eligible for return.

To request a return or report an issue with your order, please use the contact information provided on our store.