Política de envío

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, high-volume periods, promotions, or other unexpected circumstances.

Orders are not normally processed or shipped on weekends or major U.S. holidays.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping method, destination, package size, and other applicable factors.

Any available shipping options and estimated delivery times will be shown before you complete your purchase.

Delivery Estimates

Estimated delivery times begin after the order has been processed and handed to the shipping carrier.

Delivery dates are estimates only and are not guaranteed.

Lumen Essence is not responsible for carrier delays caused by weather, transportation disruptions, holidays, natural events, or other circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your address, contact us as soon as possible at lumenessence7@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier’s tracking system to update after the shipping label is created.

Delayed or Lost Packages

If your tracking information shows an unusual delay or your package appears to be lost, please contact us at lumenessence7@gmail.com.

We will review the available tracking information and assist with the carrier when appropriate.

Lumen Essence is not responsible for delays caused by the shipping carrier, but we will make reasonable efforts to help resolve delivery issues.

Damaged or Leaking Packages

Please inspect your order when it arrives.

If a product arrives damaged, broken, leaking, or incorrect, contact us as soon as possible at lumenessence7@gmail.com and provide photos of the product, packaging, and shipping box or mailer.

We will review the issue and determine the appropriate resolution.

Delivered Packages

Once a carrier marks a package as delivered, customers should first check the delivery area, mailbox, household members, neighbors, and any location where the carrier may have left the package.

If you are still unable to locate the package, contact the shipping carrier and then contact us so we can review the situation.

Shipping Restrictions

Some fragrance products may be subject to shipping restrictions because they contain alcohol or other regulated materials.

Available shipping methods may therefore vary depending on the product, destination, and carrier requirements.

Lumen Essence reserves the right to change the shipping method when necessary to comply with carrier or transportation regulations.

Contact

For questions regarding shipping or delivery, contact:

Lumen Essence
Email: lumenessence7@gmail.com